RESERVATION CONDITIONS
With our reservation conditions as well as our general terms and conditions, we hope to make things clear for you. When you reserve a room at Hotel Auenhof, you are accepting the content of these terms and conditions.
Your room with be ready for you from 3 p.m. on your day of arrival. On your day of departure, we ask that you vacate your rooms by 11 a.m.
BOOKING CANCELLATION policies For the winter season 2024-2025 (December-April)
If, for whatever reason, you wish to cancel your booking up to 2 months before your arrival date, we will not charge any cancellation fee.
- 2 monthes to 1 month before arrival:
40 % cancellation fee of the total arrangement - 1 month to 1 week before arrival:
70% cancellation fee of the total arrangement - Final week before arrival:
90 % cancellation fee of the total arrangement
Please note that for the Christmas and New Year's period for the booking period 19th of December 2024 until 4th of January 2025 the following cancellation terms are applicated:
A cancellation is possible until 3 months before arrival.
- 2 months to 1 month before arrival:
40 % cancellation fee of the total arrangement - 1 month to 1 week before arrival:
70 % cancellation fee of the total arrangement - Final week before arrival:
90 % cancellation fee of the total arrangement
Our new BOOKING CANCELLATION policies for the summer season 2024
If, for whatever reason, you wish to cancel your booking up to 2 weeks before your arrival date, we will not charge any cancellation fee.
- 2 weeks to 1 week before arrival:
70 % cancellation fee of the total arrangement - Final week before arrival:
90 % cancellation fee of the total arrangement
In case of border barriers, a governmental imposed hotel shutdown or a lock down through government, we do not charge cancellation costs from our guests. Please do not hesitate to contact us if you have any questions.
TRAVEL CANCELLATION INSURANCE
We suggest taking out a travel insurance policy through Europäische Reiseversicherung. That's why we offer you “Hotelstorno Plus” travel cancellation insurance.
> More information about Europäische Reiseversicherung
More than just cancellation insurance (with no deductible). Hotelstorno Plus also covers travel interruption, additional costs due to delayed arrival or unwanted holiday extension, as well as search and rescue costs. This insurance provides coverage for a trip of up to 31 days in Europe.
Of course, we are also here to help you in person.
Covid-19 diseases are covered by the European travel insurance.
Payment of external services
Please note that for payment of external services (ski pass, ski school, taxi, Lech Card, greenfee, etc.) on the hotel invoice with a credit card, we reserve the right to make a service charge of 3% of the total price.